Cancellation & Refund Policy

1. Contest Cancellation by Users

• Pre-Contest Cancellation: If you decide to cancel your participation before the contest starts, you can do so within the designated time frame listed on the contest details page. Once canceled, any entry fees paid will be refunded to your account balance.
• Post-Contest Start: After a contest has commenced, cancellations are not allowed. Entry fees become non-refundable as soon as the contest begins, since the outcome is based on the real-life performance of the players.

2. Contest Cancellation by Fantasy Sport India

• Insufficient Participants: If a contest fails to meet the required minimum number of participants, FantasyJungli reserves the right to cancel it. In such cases, all entry fees will be fully refunded to the participants.
• Technical Issues: In the event of technical problems, server failures, or other unforeseen issues that prevent a fair contest, FantasyJungli may cancel the contest. Participants will be notified, and all entry fees will be refunded.
• Violation of Rules: If a contest is canceled due to violations of our Fair Play Policy or other rules by participants, those involved in the violation may not receive a refund.

3. Refund Policy

• Eligible Refunds: Refunds are typically issued for the following reasons:
  • Cancellation of a contest by FantasyJungli.
  • User-initiated cancellations before the contest starts.
  • Billing or payment errors.
• Refund Method: Refunds will be added to your FantasyJungli account balance. You can then use the balance for future contest entries or request a withdrawal following our standard withdrawal process.
• Non-Refundable Situations: Refunds will not be issued in the following situations:
  • Disqualification of a user from a contest due to rule violations.
  • Losses resulting from the performance of selected players during gameplay.
  • Requests made after the contest has started or concluded.

4. Withdrawal of Account Balance

• Withdrawal Requests: Users can request to withdraw their account balance at any time, provided it meets the minimum withdrawal requirement set on our platform. Withdrawals will be credited to the payment method linked to your account.
• Processing Time: Withdrawal requests are usually processed within 3-5 business days. However, the processing time may vary depending on the payment provider.
• Withdrawal Fees: FantasyJungli may apply a small fee for processing withdrawals. Any applicable fees will be clearly disclosed during the withdrawal process.

5. How to Request a Refund or Cancellation

• Get in Touch: If you'd like to cancel your contest entry or request a refund, please reach out to our customer support team at [your contact email]. Include necessary details like your account information, the contest you're referring to, and the reason for your request.
• Review Procedure: Our team will evaluate your request and respond within 24-48 hours. If needed, we may ask for further information to assist in processing your request.

6. Changes to the Cancellation & Refund Policy

FantasyJungli reserves the right to amend or update this Cancellation & Refund Policy at any time. Any updates will be posted on this page, and it is your responsibility to periodically review the policy. By continuing to use our services after changes are made, you agree to the updated policy.

7. Contact Us

If you have any inquiries regarding this Cookies Policy or our use of cookies, please reach out to us at [email protected].